How do you explain Tayo to someone who is not familiar with online platforms?
Tayo allows a tenant to tell his property manager that they have a broken window on a Saturday night, using their smartphone. All the next steps will take place in Tayo instead of phone calls, email or post: the property manager accepts the request, solicits service providers who will in turn be able to make an appointment, send quotes and invoices.
What does each user win with Tayo?
Tenants or condo-owners have self-service access, 24 hours a day, 7 days a week, to the information they need. They can create their tickets in real time.
- concierges can manage their relationship with the property manager as well as all the tickets for the buildings for which they are responsible.
- service providers have a smooth flow of requests for quotes and work orders. No more postal mail to the property manager. They can easily send their quotes and invoices and easily find all the needed information about the whole process.
- building owners have quick access to all the data they need, in terms of management statements as well as in terms of precise indicators on their real estate assets. For example, Tayo answers the question "how many dishwashers have had to be changed in my building this year, and what is the most durable dishwasher model in my building portfolio?
- property managers, true music conductors, save time because the information is available and homogeneous. Time is saved in exchanges with outside stakeholders, but also internally: the information being shared at all times, there is no need to ask a colleague "where is the quote received for the renovation of the building planned in a few weeks?”. Property managers provide better service to their customers and users. They can work remotely.
What can property managers do in Tayo?
24 hours a day, 7 days a week, without needing to be at the office and in direct connection with the private cloud of their company, property managers benefit from a set of functions dedicated to simplifying their daily life and interactions with the outside world:
- manage tickets (requests for tenants, condo-owners, concierges, property managers, owners) and operations (work orders, quotes, invoices, intervention reports),
- manage outgoing communications, for example: maintenance announcements to tenants, new directives to service providers,
- manage inventories, entry and leaving checklists and control visits,
- manage the flow of keys for objects and buildings under management,
- manage a calendar of deadlines,
- analyze data and indicators resulting from the above functionalities, for example: analyze in an aggregated or detailed way the satisfaction of tenants following the interventions of service providers.
Is Tayo a replacement for an accounting or ERP system?
No. Tayo is not an ERP. While ERP is for internal use, Tayo is geared towards external uses: tenant, owner, co-owner, concierge, service provider. Tayo interfaces with accounting, ERP, GED / ECM systems, typically as follows:
- at regular intervals, management mandates, buildings, aisles, floors, objects (apartments, parking spaces, etc.), leases, tenants, concierges and suppliers are taken from the accounting system or ERP. This allows Tayo to always be up to date.
- Tayo sends internal systems what they need, including invoice flow and accounting. Specifically, when a manager accepts an invoice in Tayo, it is exported to the accounting system as a provisional entry. The accountant can then decide on the terms and means of payment.
Tayo doesn't replace an ECM (Electronic Content Management) system either?
No. Tayo is not made for massive document archiving. For small-size property managers, Tayo offers basic document management. For customers with thousands or tens of thousands of objects under management, Tayo connects to EDMs / ECMs to expose the right user to the right documents.
For instance:
- Show tenants their lease contract,
- Show the property owner a management statement made available from the accounting system or the EDM.
- However, Tayo reduces mail at the source (for example in terms of quotes, invoices, tenant announcements). With Tayo, the property management doesn't need costly systems to scan documents, do character recognition, sort and process the mail stream.
Can Tayo be configured according to my needs?
Many settings are possible to cover the uses of customers from a few dozen to several tens of thousands of management objects.
For instance:
- Tayo offers a series of settings for the processes of managing tickets, quotes and invoices.
- It is possible to define validation thresholds and sorting rules so that each management group can work correctly.
- Tayo is white label, it's your logo, your brand, your colors.
Why do you say that one of Tayo's strengths is omni-channel?
We believe in the free choice of a channel by the user. The "channel" is the way for a user to connect to Tayo, even without knowing it. For example, for a tenant or service provider who does not want to connect to the platform with a login, email may be enough. Email notifications, which users can respond to directly and without logging in, allow for a two-way conversation. This is just one example: Tayo uses the maximum number of channels, and is constantly improving its capabilities to better serve its users.
Does that mean that a service provider can do everything by email, and the manager stays in Tayo?
Yes. We have service providers that use email or other channels to simply send quotes and invoices. There is documentation for our APIs (email parsing, REST webservices) which allow a service provider to be sure, for example, to send a quote for the right building object. Of course, the platform has more features when a user logs in.
What about tenants who don't have an email or really don't want to use it?
As much as Tayo’s adoption by service companies is fast, comprehensive and simple, adoption by tenants or co-owners is gradual and does not happen overnight. For all the important functions (work orders, communications) Tayo offers the possibility of using paper as an additional channel. For example, a communication for a building of 30 tenants of which only 20 have a valid email will offer to print the 10 remaining communications on paper, which must then be put into an envelope.
How is Tayo deployed?
Deployment takes place in 3 phases:
- 2 hours training per management group, then made available to test or pilot in real conditions,
- launching first only to your managers, concierges and service providers, in order to fully understand the tool,
- then, typically one or two months later, the official launch to all tenants and condo-owners, once the tool is well understood by professional users.
Are there parallels between transforming property management and other industries?
We believe that the property management of tomorrow will be built around three pillars:
- customer relations and a service-oriented mindset,
- operational efficiency and cost reduction,
- durability.
- Other industries, such as banking, insurance or the media, are subject to similar challenges.
Is Tayo ready for the future of Real Estate?
Yes. Tayo is above all a cutting-edge digital platform for its users. Our software team masters APIs, has designed interfaces with many information systems - old and new - and is passionate about staying at the forefront. The avant-garde according to us: PWA, data analysis and predictive maintenance, omni-channel, automation of simple tasks, knowledge of the legal and data protection framework, cybersecurity issues, new business models, transactions, interfaces with other platforms, integration of players from various backgrounds in order to simplify interactions in real estate. Come and think about the future with us.