How about a FAQ?

Tayo is a SaaS platform for real estate and facility management that centralizes operational work on one interface. It covers ticketing, work orders, document handling, key management, condo owner assemblies, handovers and move-ins/outs, and provides dedicated portals for tenants, owners and service providers — fully digitized in one system.

The platform is built for property managers, facility managers, institutional owners, owners administrators, tenants and external service providers who collaborate across residential and commercial portfolios.

Tayo was founded in 2017 in Switzerland and has since evolved into one of the country’s leading PropTech platforms for real estate management and collaboration.

Tayo Software AG is headquartered in Lausanne, Switzerland, with additional presence in Zurich.

Tayo is developed and operated by Tayo Software AG, a Swiss company specializing in digital solutions for real estate, facility, and asset management. Our team combines expertise in software engineering, real estate, and customer success to ensure the platform evolves with our clients’ needs.

At Tayo, we believe technology should simplify collaboration — not complicate it. Our values are transparency, trust, innovation, and human progress. We aim to make property management smarter, more efficient, and more connected through secure and intuitive digital tools.

For property managers, Tayo connects all stakeholders — tenants, owners, service providers — on one platform. It automates communication, tracks tickets, manages documents, and ensures every process is transparent, traceable, and efficient.

Owners can access Tayo through their own owner portal, where they view relevant property data, documents, and communication in real time. This transparency strengthens collaboration and reduces manual reporting efforts for property managers.

Tayo consolidates data across portfolios, providing a clear overview of property performance, maintenance activity, and cost trends. Through centralized dashboards and structured workflows, asset managers gain better control and visibility over their portfolios.

Public property administrations use Tayo to manage municipal buildings, schools, and infrastructure efficiently. The platform ensures compliance with Swiss data protection law (nLPD), supports multilingual communication, and simplifies workflows between departments, tenants, and service providers.

Tayo centralizes work orders, maintenance planning, and communication between FM teams and contractors. The ticketing and checklist modules allow teams to manage recurring tasks, track progress, and document every intervention digitally — all in one place.

Tayo automates the full lifecycle of property operations: ticket intake, routing, work order, documents, approvals, notifications, end-to-end without manual email handling.

Yes. Tayo integrates with the leading ERP systems on the market, including GARAIO REM, AbaImmo, Rimo, SAP, ImmoTop2, Quorum, etc., in order to synchronise reference data. Tayo also integrates with other external systems when it makes sense — for example, document management systems (DMS) such as Kendox, M-Files or Onbase, as well as SSO authentication providers such as Azure or Keycloak.

No. Tayo is not an ERP. While ERP is for internal use, Tayo is geared towards external uses: tenant, owner, co-owner, concierge, supplier. Tayo interfaces with accounting, ERP, GED / ECM systems, typically as follows:

• at regular intervals, management mandates, buildings, aisles, floors, objects (apartments, parking spaces, etc.), leases, tenants, concierges and suppliers are taken from the accounting system or ERP. This allows Tayo to always be up to date.
• Tayo then sends the necessary information to internal systems, including invoice flows and accounting entries. More specifically, when a manager approves an invoice in Tayo, it is exported to the accounting system as a provisional entry. The accountant can then define the terms and method of payment. In some cases, the invoice is also sent to the document management system (DMS) when it makes sense to do so — for example, in integrations where the validation process takes place in the DMS before the invoice is sent from the DMS to the ERP for payment.

No. Tayo is not made for massive document archiving. For small-size property managers, Tayo offers basic document management. For customers with thousands or tens of thousands of objects under management, Tayo connects to EDMs / ECMs to expose the right user to the right documents.

For instance:

• Show tenants their lease contract,
• Show the property owner a management statement made available from the accounting system or the EDM.

However, Tayo reduces mail at the source (for example in terms of quotes, invoices, tenant announcements). With Tayo, the property management doesn't need costly systems to scan documents, do character recognition, sort and process the mail stream.

Oui. De nombreux paramètres permettent d’adapter la plateforme aux besoins de clients gérant quelques dizaines ou plusieurs dizaines de milliers d’objets.

For instance:

• Tayo propose différents réglages pour la gestion des tickets, devis et factures.
• Il est possible de définir des seuils de validation et des règles de tri propres à chaque entité de gestion.
• Tayo est disponible en marque blanche : votre logo, votre identité, vos couleurs.

We believe in the free choice of a channel by the user. The "channel" is the way for a user to connect to Tayo, even without knowing it. For example, for a tenant or service provider who does not want to connect to the platform with a login, email may be enough. Email notifications, which users can respond to directly and without logging in, allow for a two-way conversation. This is just one example: Tayo uses the maximum number of channels, and is constantly improving its capabilities to better serve its users.

Yes. We have service providers that use email or other channels to simply send quotes and invoices. There is documentation for our APIs (email parsing, REST webservices) which allow a service provider to be sure, for example, to send a quote for the right building object. Of course, the platform has more features when a user logs in.

Yes suppliers receive their own login and can accept, process and complete work orders directly in the platform, ensuring full transparency for all parties without email handoffs.

Yes, the platform is continuously improved, with updates released on an ongoing basis based on product roadmap and structured customer feedback.

No. Tayo is a fully web-based SaaS platform hosted in Switzerland (AWS Europe – Zurich region). All updates, maintenance, and backups are handled automatically no installation or local server infrastructure is required.

Yes. Tayo supports multiple user roles (e.g., property manager, owner, facility manager, tenant) working in parallel. Each role has its own rights and interface view to prevent information overload and maintain data privacy.

Users with multiple roles can easily switch between roles (e.g., property manager and owner) within the same account — no double login required. Each context retains its own data visibility and permissions.

At Tayo, data protection is built into the foundation of our platform. All sensitive information — including tenant, property, and financial data — is secured through end-to-end encryption (TLS 1.2 or higher) during transmission and encrypted at rest. Access to production environments is strictly controlled through role-based access control (RBAC) and multi-factor authentication (MFA), ensuring that only authorized users can view or modify data.

Tayo’s Information Security Management System (ISMS), certified under ISO 27001, governs every aspect of our security operations — from change management and risk assessment to incident response. In addition, continuous monitoring and alerting tools track all administrative and security actions in real time. Regular vulnerability scans, external penetration tests, and code reviews ensure that the platform remains secure as it evolves. Our approach goes beyond compliance — it’s a proactive commitment to protecting our clients’ most valuable asset: trust.

Yes. Tayo is fully compliant with Swiss data protection law (nLPD) as well as the EU GDPR. All data is hosted within Swiss and EU-compliant AWS environments, ensuring that information never leaves approved jurisdictions.

We apply AWS best practices for network segmentation, firewall protection, and redundant backups, guaranteeing data availability and integrity. Our compliance framework is regularly audited as part of our ISO 27001 certification. This includes reviews of business continuity, disaster recovery, and vendor management processes to ensure that every partner adheres to the same strict standards.

In short: Tayo meets Swiss hosting and legal requirements, providing clients with a secure, sovereign, and transparent infrastructure.

All Tayo data is hosted on Amazon Web Services (AWS) in Switzerland, within highly secure and compliant data centers located in the AWS Europe (Zurich) Region. These facilities meet the highest international standards for physical and environmental security and are certified under ISO 27001, SOC 1/2/3, and ISO 22301.

By hosting data in Switzerland, Tayo ensures that all information is protected under Swiss data protection law (nLPD)and remains within Swiss jurisdiction, guaranteeing both data sovereignty and regulatory compliance.

Unlike fragmented tools and email chains, Tayo consolidates all modules and actors in one platform, reducing duplicate work and eliminating media breaks between systems.

The integrated ticketing system centralizes all communication and tasks between tenants, property managers, and service providers. Requests (e.g., repairs or questions) are automatically tracked, prioritized, and assigned to the right person. 

Each ticket contains a full communication history, attachments, and status tracking, ensuring transparency and accountability throughout the process.

Yes. Tayo integrates digital signature solutions that allow you to sign and send documents securely online, ensuring full legal validity under Swiss and EU standards.

The digital handover feature lets property managers conduct apartment inspections directly on-site using a tablet or laptop. 

Photos, notes, and signatures are captured digitally, and a handover protocol is generated automatically — fully traceable and securely stored within Tayo.

Yes. Tayo includes analytics dashboards and custom reports that provide insights into operational efficiency, open tickets, communication activity, and system usage. 

These visual dashboards help identify trends and support data-driven decision-making.

All data — including tenant information, documents, and communications — is managed in a central, structured database. 

Access rights are controlled via role-based permissions, ensuring each user only sees what’s relevant.

Tayo’s ISO 27001-certified processes guarantee data integrity, security, and compliance.

As much as Tayo’s adoption by service companies is fast, comprehensive and simple, adoption by tenants or co-owners is gradual and does not happen overnight. 

For all the important functions (work orders, communications) Tayo offers the possibility of using paper as an additional channel.

For example, a communication for a building of 30 tenants of which only 20 have a valid email will offer to print the 10 remaining communications on paper, which must then be put into an envelope.

Support is available in German, French and English.

Pricing is calculated per managed object and depends on the selected modules. Details are listed in the pricing section and can be discussed directly with our team.

Absolutely. We actively encourage user feedback. 

Tayo includes a built-in Feedback Center, where you can share ideas, vote on suggestions, and report issues directly within the platform. This helps us continuously improve the product based on real-world use.

Tayo’s onboarding follows a clear, collaborative approach — tailored to your organization’s needs. 

Each project starts with a kick-off workshop to define goals and success criteria, followed by guided setup sessions where we configure your environment together. 

Our Customer Success team stays by your side throughout the process to ensure your team feels confident and ready from day one.

Implementation timelines depend on your data, setup, and selected modules. 

For most clients, Tayo is fully operational within 6–10 weeks, while smaller organizations are often live sooner. 

Our priority is a smooth, well-paced rollout that fits your team’s rhythm — not a rushed go-live.

Yes. Training is part of every onboarding. We provide hands-on sessions on-site. Our goal is simple: your team should not just know how to use Tayo, but understand how to get value from it.

Absolutely. We encourage test phases before large-scale launches. 

You can start with a limited group of properties or users, gather feedback, and fine-tune configurations before going live company-wide.

In most cases, Tayo adapts to your existing workflows not the other way around. Many clients use onboarding as an opportunity to simplify and standardize internal processes. 

Our team supports you in finding the right balance between digital efficiency and operational reality.

Not at all. Updates are designed to be evolutionary, not disruptive. New features are intuitive and enhance existing workflows. 

When major changes are introduced, you’ll receive clear release notes or optional micro-trainings.