In the case of deRham and Tayo, that defining moment wasn’t a go-live, nor the launch of a new feature. It was the meeting of two worlds: the operational reality of property management and the ambition of a digital platform designed to transform it in a sustainable, long-term way.
When a meeting sparks something bigger
It all started with the energy of a first presentation: emails going back and forth, last-minute slide adjustments, a noticeable sense of tension. Until this message came in — politely phrased, but clear:
deRham:
“Maybe tone down your digital ambitions a little during the presentation to the operational team…”
Looking back, it was valuable advice. Because that day wasn’t about impressing anyone — it was about creating a spark: a genuine connection between digital vision and real operational culture.
Tayo:
“When did you first feel like: this actually changes something?”
deRham:
“Very early — right after the first demo and the visit to Bory Immobilier. But the real turning point was mid-September 2019, when Romande Énergie became a shareholder in Tayo. That’s when we realized: Tayo wouldn’t just be another tool, but a long-term driver of digitalization in the real estate industry.”
A solution but above all, a relationship
Tayo:
“When did you realize that Tayo was more than just a software decision?”
deRham:
“The day Gilles personally delivered the signed contract — on his birthday, of all days. A simple but deeply symbolic gesture: you don’t just sign a contract, you seal a relationship.”
A first challenge and a first lesson
deRham:
“Our Customer Success Manager? Pregnant — and then absent during the most critical months. Before, during, and right after go-live!”
At the time, it was a real challenge: the link between operations and technology was put to the test, priorities began to diverge, and frustrations rose.
Tayo:
“And with some distance?”
deRham:
“A real stress test and at the same time an important learning phase. Both sides had to adapt, communicate differently, and build trust. That period is exactly what turned the collaboration into a resilient, long-term partnership.”
From tension to trust
deRham:
“The project started with visible tension:
- Tayo: "The solution is designed as a turnkey package — leave it to the digital pros."
- deRham: “We want to understand before we use it and take the opportunity to rethink our ways of working."
Two legitimate perspectives, but not easy to align at first. What proved decisive was the decision to bring billing forward to May 1st — well ahead of the originally planned go-live in July. This created the necessary space to test, document, and stabilize the solution.
“This decision made it possible to move forward with calm and control — and to turn the initial tension into a real execution advantage.”
The result: clearer roles, fewer friction points, a more stable project rhythm. And one key takeaway remained: it is often more effective to develop a new shared way of working than to stubbornly stick to a fixed project method.
Interoperability: the trio DMS / ERP / Tayo
Tayo:
“How would you describe the synergy between deRham Access, the DMS, and the ERP?”
deRham:
"It definitely wasn’t magic from day one. Garaio had no API, the DMS integration needed to be accelerated… It took around twelve months of iterations to build a solid three-way integration. Tayo was ahead in that journey and we pulled the entire ecosystem forward. A true collective success story.”
Concrete improvements in everyday work
Tayo:
“What was the biggest challenge for users before deRham Access?”
deRham:
“Constant calls, overflowing inboxes, and information getting lost somewhere along the way.”
Today:
- Centralized information
- Fewer calls, more traceability
- Easier remote work
- No double entry between systems
“In short: a daily routine that’s smoother, calmer, and more digital. We’ve moved from noise to structured orchestration.”
What’s next?
deRham:
“The next steps?
- Automating the processing of receipts and invoices
- Strengthening operational reporting and improving data history tracking
- Managing construction projects and claims in a project-based mode
- And of course… finally watching the backlog melt away like snow in the sun!”
Above all, a human alliance
Tayo & deRham:
“Technology is only as valuable as the people behind it. And sometimes, those people simply meet over a good drink, laugh about the obstacles — and celebrate what they’ve achieved together.”