Since 2017, several large property management firms have led the way in the digital transformation, in an industry that had not been 'disrupted' before for several decades. In particular, in only our native region of Lake Geneva, we have witnessed the launch of half a dozen platforms.
What are the main challenges in this transformation?
- Better internal and external communication.
These platforms connect all the parties involved on a single portal, allowing transparent communication, fluid interactions and a straight-forward follow-up of requests. - Valuable indicators to analyse the profitability of each property.
The best digital solutions are able to identify 'patterns' in buildings and properties, classify requests, analyse quality, response time and user satisfaction. They also identify the properties where the management is not profitable, and suggest recommendations to restore profitability. - Cost reduction.
The systems implemented reduce the time wasted in telephone conversations and other repetitive tasks, thanks to the automation of some simple and recurrent cases.
What are the consequences of this transformation on all the players active in the property management field?
Large property managers are interested in leading this transformation, so that owners will choose their services and entrust them with management mandates. Developing internal digital solutions is not always profitable and the size, skills and strategy of the management need to be taken into account.
If a manager entrusts the development of its own solution to a digital agency, the adoption, in turn, by a wider audience, for example its suppliers (plumbers, electricians, heating engineers, etc.) is far from guaranteed.
How can Tayo help?
Tayo is a white label service which allows managers of all sizes to benefit from the power of large-scale digital solutions. The price of the service is extremely competitive compared to developing and maintaining it in-house. In addition, Tayo offers a unified user interface: all users - including tenants, co-owners and suppliers - only have to learn how to use the platform once.
Are you interested?